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TSA rules say human remains must pass through an X-ray machine, but under “no circumstances” are they to be opened. Despite the rule, one agent did it anyway. Then she spilled the remains. Then, unconscionably, she laughed as the gentleman tried to collect what he could from the floor.

ABC local 6, Indianapolis, reports,

John Gross, a resident of Indianapolis’ south side, was leaving Florida with the remains of his grandfather — Mario Mark Marcaletti, a Sicilian immigrant who worked for the Penn Central Railroad in central Indiana — in a tightly sealed jar marked “Human Remains.” . . .

“They opened up my bag, and I told them, ‘Please, be careful. These are my grandpa’s ashes,’” Gross told RTV6′s Norman Cox. “She picked up the jar. She opened it up.

“I was told later on that she had no right to even open it, that they could have used other devices, like an X-ray machine. So she opened it up. She used her finger and was sifting through it. And then she accidentally spilled it.” . . .

. . . “She started laughing. I was on my hands and knees picking up bone fragments. I couldn’t pick up all, everything that was lost. I mean, there was a long line behind me.” . . .

“I want an apology,” said Gross. “I want an apology from TSA. I want an apology from the lady who opened the jar and laughed at me. I want them to help me understand where they get off treating people like this.”